Payment Policy

Last updated: 21 April 2026

This Payment Policy governs all billing, subscription, and payment-related matters for LabSync's cloud-based laboratory management platform.

1. Subscription Billing

LabSync operates on an auto-renewing subscription model. You will be billed in advance on a recurring monthly or annual schedule depending on the plan you selected at sign-up. All charges are displayed in Indian Rupees (INR) unless otherwise stated. Applicable taxes (GST at current rates as mandated by the Government of India) will be added to your invoice.

2. Free Trial

All new tenants receive a fully un-gated free trial period (as specified on the pricing page at the time of registration). No credit card is required during the trial. At the end of the trial, your account will transition to an expired state unless a valid subscription is activated.

3. Payment Methods

We currently accept payments via:

• Credit & Debit Cards (Visa, Mastercard, RuPay)


• Net Banking


• UPI


• Wallets (as supported by our payment gateway, Razorpay)

All payment processing is handled by Razorpay and is subject to their security and encryption standards. LabSync does not store raw card data on its servers.

4. Failed Payments & Grace Period

If a subscription renewal charge fails, your account enters a "Past Due" status. A standard 7-day grace period is provided during which:

• Core operations (patient registration, report logging) remain available


• Premium API access and advanced reporting may be restricted


• You will receive automated email reminders to update your payment details

If payment is not secured within the grace period, your dashboard access will be restricted until the outstanding balance is settled.

5. Plan Upgrades & Downgrades

You may upgrade your plan at any time. Upgraded charges are prorated for the remaining billing cycle. Plan downgrades take effect at the start of the next billing cycle, and no credit is issued for the difference in the current cycle.

6. Cancellations

Tenant Administrators may cancel their active subscription at any time via the Settings → Subscriptions panel within the dashboard. Upon cancellation:

• Access remains active until the end of the current paid billing period


• No further charges will be made after your cancellation date


• Your account and data will transition to a read-only, expired state at the end of the period


• You may re-activate at any time to restore full access

7. Invoices & Receipts

Electronic invoices and GST-compliant receipts are automatically generated and emailed to your registered billing address after each successful payment. Historical invoices are accessible from the Settings → Billing History section of your dashboard.

8. Disputes

If you believe you have been charged incorrectly, please contact our billing team at billing@labsync.in within 30 days of the charge. We will investigate and resolve legitimate billing disputes within 7 business days.

Refund Policy

Last updated: 21 April 2026

1. General Policy

Because LabSync offers a fully un-gated free trial to allow complete evaluation of all platform features prior to committing to a paid subscription, we generally do not offer refunds on processed subscription charges.

2. Exceptions

We will evaluate refund requests on a strict case-by-case basis under the following circumstances:

a) Technical Outages:
If LabSync experiences a verified service outage exceeding 24 continuous hours within a calendar month, affected tenants may request a prorated credit or refund for that downtime period. The outage must be officially acknowledged by our technical team.

b) Billing Errors:
If you were charged an incorrect amount due to a bug in our billing system or an error originating from our payment gateway providers (Razorpay), a full refund of the erroneous amount will be processed within 7–10 business days.

c) Duplicate Charges:
If you were charged more than once for the same billing period due to a system error, the duplicate charge will be fully refunded upon verification.

3. Non-Refundable Items

The following are explicitly non-refundable:

• Subscription fees charged after the free trial period ends, where the trial was fully utilized


• Unused portions of a cancelled subscription within the active billing cycle


• Fees for any add-on services or one-time setup charges


• Subscriptions cancelled after 7 days from the billing date (except in the cases listed above)

4. How to Request a Refund

To submit a refund request:
1. Email billing@labsync.in with the subject line: "Refund Request — [Your Lab Name]"
2. Include your Tenant ID, the transaction date, and the amount charged
3. Clearly explain the reason for the refund request
4. Attach any supporting screenshots or documentation

We will respond to all refund requests within 3 business days.

5. Processing Timeline

Once a refund is approved:

• Credit/Debit Cards: 5–7 business days for the amount to reflect in your statement


• Net Banking & UPI: 3–5 business days


• Wallets: 1–3 business days

Refunds are issued to the original payment method only.

6. Contact

For all billing and refund inquiries, please contact:

• Email: billing@labsync.in


• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST