Frequently Asked Questions

LabSync is a cloud-based Laboratory Information Management System (LIMS). It handles entire patient workflows — from onboarding and sample tracking to automated PDF report generation and integrated billing & accounts management.

Yes. We utilize industry-standard AES-256 encryption at rest, TLS 1.3 in transit, and strictly adhere to medical data compliance guidelines. Lab administrators have full control over role-based access, and each tenant's data is completely isolated.

Absolutely. Depending on your subscription plan, you can manage multiple sub-clinics and collection centers under one unified, single-pane-of-glass dashboard with centralized reporting.

Yes, our higher-tier plans provide seamless hooks for automated delivery of patient reports and invoices directly to their mobile devices via WhatsApp or SMS.

We offer tiered subscription plans starting at ₹2,999/month. Each plan includes a 14-day free trial with full feature access. There are no setup fees and you can cancel at any time.

Yes. LabSync has a full accounts ledger with support for partial payments, balance rollovers to new invoices, and a real-time revenue analytics dashboard for vendor admins.

No. LabSync is entirely cloud-based and runs in any modern web browser. There is no installation required. Mobile browsers are also fully supported.

Our onboarding team provides a structured migration plan. We support bulk import of patient records, templates, and historical data. Most labs are fully operational within 5 business days.